We have gathered and developed several resources and tools to help you implement practices to reconnect the cost and value of legal services. There is no “one-size-fits-all” — these are tactics that may be helpful.
The ACC Guide to Process Improvement provides a framework for applying Lean Six Sigma principles and practices to Legal. With a methodology to understand value from the client's perspective, you can use data to measure processes, and apply structural improvements to address root causes of inefficiency, eliminate waste and improve quality through consistency and effective controls.
- Handpicked Resources:
- How to Map A Business Process
- How to Create Efficiencies Through Process Improvements
- And some of the ACC Value Champions: Embraer S.A., BMO Financial Group, Heico and Shook, Hardy & Bacon
The ACC Guide to Value-Based Fees provides a step-by-step approach to help those new to the process get started; and to help those who are veterans of the process consider opportunities to improve what they already do.
- Handpicked Resources:
- Handbook for Value-Based Billing Engagements
- Value Practice: Portfolio Retainer for a Smaller Law Department - Securities Portfolio at Wolverine World Wide
- And some of the ACC Value Champions: Bank of America, GlaxoSmithKline, Office Depot, United Technologies, The Home Depot
The ACC Guide to Value-Based Staffing outlines a process to ensure that all available resources are focused on the right work - how to determine what work should remain in-house and how it should be distributed, and what should be sent to outside counsel, outsourced, automated, or eliminated.
- Handpicked Resources:
- Legal Process Outsourcing: A Workbook for In-House Counsel
- Value Practices: Secondments, Meaningful Budgets & Fixed Fees for Special Projects at Johnson Matthey Inc.
- Value Practice: Virtual Trial Teams - Nelson Mullins' Value-Based Staffing for Clients in Complex, High Stakes Litigation
- And some of the ACC Value Champions: British Telecom, Caterpillar, eBay, and Nike.
The ACC Guide to Project Management outlines the processes to control matters and ensure predictability of spending. Tools are provided to establish scope, staffing plan, budget, schedule, monitor progress and review/improve performance.
- Handpicked Resources:
- Checklist of Client/Firm Conversations for Project Management
- Project Management Tools and Templates, including a Template for Excel
- Value Practice: Project Management for Major Projects at Prudential Financial
The ACC Guide to Managing Outside Counsel addresses a variety of methods for increasing value by improving relationships with outside counsel - including success measures, firm selection, fee-setting and performance evaluation.
- Handpicked Resources:
- Unless You Ask; A Guide For Law Departments to Get More From External Relationships
- Managing Outside Counsel: Checklist of Conversations
- Value Practice: FMC Technologies' Value Challenge RFP Process for Litigation
- Covenant for Counsel
The ACC Guide to Knowledge Management explains the full life cycle of implementing legal knowledge management programs – from knowledge creation to storage, sharing and utilization.
- Handpicked Resources:
- Value Practice: Effective Use of Knowledge Management to Increase Value at Reed Smith
- Value Practice: Implementing an Extranet at Wyndam Worldwide
- And some of the ACC Value Champions: ACE, JPMorgan Chase
Guide to the ACC Value Challenge in Europe This Guide is one-stop resource for legal leaders based in Europe - those just beginning to look at value practices, and those who have already made progress in improving value. Includes European case examples.
Guide to the ACC Value Challenge in Australia - How to Get Better Value from External and Internal Resources This booklet is designed to provide an overview of the ACC Value Challenge for legal executives in Australia.
Small But Mighty; How Small Law Departments Can Apply Value Levers To Do More With Less This guide provides case studies from the smaller ACC Value Champions, demonstrating a variety of replicable approaches to driving value.