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The Association of Corporate Counsel (ACC) is the world's largest organization serving the professional and business interests of attorneys who practice in the legal departments of corporations, associations, nonprofits and other private-sector organizations around the globe.

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October 25, 2021 | 12:00 PM - 1:00 PM AEDT

Virtual event |

ACC Australia Webinar

Members: $0
Non-members: $0
Practice Management and Business Skills

Overview (Program Summary)

In a legal world where doing more with less is the new BAU for in-house legal teams, what part does the capture, management, and deployment of critical knowledge play? How can knowledge professionals contribute to the success of legal teams? How do you leverage knowledge so you can support the business in a volatile and dynamic marketplace?

Join Katrina Gowans, National Legal Operations Lead at Origin Energy and Carolyn Austin, Director, Knowledge and Practice Support, Australia at K & L Gates for this session where they will answer these questions, many more….and your questions too!
Topics to be covered will include:

  • What Knowledge Management is and isn’t (Hint: it’s more than precedents!)
  • The business case for KM – why, when, where and how to capture this critical asset
  • Why it’s important to have a KM plan for your in-house team 
  • The relationship between KM, digital transformation and sustaining a culture of continuous improvement and innovation
  • Practical tips and a roadmap for implementing your KM plan as part of your innovation strategy


Katrina Gowans

Katrina Gowans 

Since July 2018, Katrina has been the National Legal Operations Lead for Origin Energy, a role she describes as helping the Origin Legal team manage change. One of her highlights was to successfully lead the Origin Legal team in implementing a fully integrated matter management and document management system, underpinned by a transformation program to change the way the team worked.
Prior to stepping into this role, Katrina was a lawyer at Origin for 5 years advising the Retail business on all things customer. Before joining Origin, Katrina was a lawyer at King & Wood Mallesons for over a decade.

Carolyn Austin

Carolyn Austin 

Carolyn Austin's focus is on the intersection between legal innovation and technology, knowledge management, and solutions design. As Director of Knowledge and Practice Support, she leads a team of senior practice support lawyers and specialist technicians across Australia, and is responsible for the delivery of quality, comprehensive precedents and knowledge services, document automation, and digital adoption. Starting her career as a commercial litigation lawyer, Carolyn brings over 25 years' experience in legal knowledge management. For many years, she was a sessional lecturer in Knowledge Management Strategies in the Masters of Digital Information at the University of Technology, Sydney.
As co-lead of the K&L Gates Australian Innovation Committee, and a founding member of the K&L Gates global innovation committee (IDEA Group), she is dedicated to finding new ways to improve client service delivery, improving efficiency, and fostering a culture which thrives on innovation. She has overseen the successful implementation of projects including visual communication of legal advice, client collaboration portals, artificial intelligence tools and document automation applications.
A career highlight was facilitating a successful design-thinking based Hack Day for the United Nations Office of Drugs and Crime and the Office of the Director of Public Prosecutions in Nairobi, Kenya, in 2019.


Please note this session is offered in collaboration with the Centre for Legal Innovation at The College of Law.


Credits: 1 CPD Point
Category: Practice Management and Business Skills

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