3M

3M leverages its in-house Litigation Technology Services team to provide such effective technology-driven solutions as e-discovery, internal document review, and predictive coding to lower costs and improve quality.

AIG

Creating a new global legal operations center for both enterprise legal needs and those on behalf of its insureds permitted AIG to leverage vast quantities of data and enormous buying power to transform its relationships with law firms, vendors, and internal clients.

Bendigo and Adelaide Bank limited

A leading advocate for value-based pricing in Australia, Bendigo Bank channels demand to the lowest-cost legal solutions and developed the infrastructure for better legal service delivery. Innovative pricing approaches coupled with disaggregation and insourcing have resulted in significant cost savings.

BMO Financial group

An internal innovation challenge engages employees in BMO's Legal, Corporate, and Compliance Group in a spirited but serious competition to develop and implement process improvement projects. Gains in momentum in BMO's adoption of value-based fees are an additional benefit.

FEDEX ground package system, inc.

By applying exemplary change management tactics and quality driven management principles, FedEx Ground analyzed and improved existing litigation processes to increase efficiency and reduce costs.

fireman's fund insurance & Novus Law

Through internal improvements such as reorganizing and adopting new technology, smart fee structures, and a robust partnership with Novus Law, Fireman's Fund Insurance Company dramatically reduced total legal spend, achieving a three-year cost savings goal.

juniper networks

In this patent budget transformation project, the legal team at Juniper Networks worked to protect the company's innovations while optimizing and proactively administering patent spend to achieve target budgets and maximize value.

ssm health

SSM Health established its first in-house legal department emphasizing value from the start. A centralized team of in-house attorneys leverages standard operating procedures and robust metrics to achieve a 90 percent customer satisfaction rate.

The Heico Companies and Shook, Hardy & Bacon

Heico applied a Lean Six Sigma formula to evaluate outside counsel spending, efficiency, and value-added legal services. After initial evaluations, Heico identified Shook, Hardy Bacon as its Most Valuable Partner and now works with the firm to achieve even better results.

vmware

Undertaking a three-year transformational strategy to meet the challenges of dramatic business growth without increasing headcount or expense, VMware enhanced legal operations to improve operational efficiency across all geographies while also elevating internal and external client satisfaction.

xcel energy

By creating empowered working committees that effectively represented the legal department, Xcel Energy identified and implemented recommendations in areas from budgeting to fee arrangements, reducing outside counsel costs while improving client satisfaction.

Yazaki north america, inc.

In its quest to become best-in-class, the Yazaki North America legal department demonstrated its value, doubled its size, expanded to Mexico, established bilingual capabilities, and transformed its relationships with internal customers and external providers.